Warranty

Avantgarde Glazing Systems Ltd Product warranty

The warranty commences from the date of supply by Avantgarde Glazing

Systems Ltd and is not transferrable.

A warranty claim must be made as soon as reasonably possible and no longer than 7-days after the defect

becomes apparent.

To report a warranty claim, please contact the Avantgarde Glazing Systems Ltd customer service team who will

be able to assist you. A report should be lodged in writing either to our office Avantgarde Glazing Systems Ltd,

Unit 8-10 Morris Road Leicester LE2 6BR or by email to info@avantgardeglazing.co.uk

10 YEAR WARRANTY ON SEALED UNITS

10 YEAR WARRANTY ON THE FRAMES

5 YEAR WARRANTY ON THE HARDWARE

Definitions:

• A unit seal failure is indicated by internal condensation, or ‘misting up’ within the cavity, inside the

sealed glazing unit

• Glazing system – the aluminium frame surrounding or separating the panes of glass

Detailed warranty information

The following definitions apply in this document: “Consumer” means an individual acting for

purposes that are wholly outside that individual's trade, business, craft or profession.

Definitions

The following definitions apply in this document: “Consumer” means an individual acting for

purposes that are wholly outside that individual's trade, business, craft or profession.

“AGS” means Avantgarde Glazing Systems Ltd, a company registered in England and Wales with

company number 13998446

“Term” means the term of the Warranty calculated in accordance with clause 4 of this document.

“Warranty” means the Warranty provided by AGS to you according to the terms set out in this

document.

“Unit Seal failure” means an internal condensation or misting up within the cavity of a sealed unit.

‘Nickel sulphide inclusion’ (NiS) is a naturally occurring phenomenon in glass. Impurities can still be

contained in the glass pane after its manufacture and toughening processes.

Issue 1 – June 2022

1.Conditions of the Warranty

In addition and without prejudice to any of your statutory rights as a Consumer, this

Warranty applies to aluminium systems purchased directly from AGS and which:

1.1. Have been directly installed by AGS or:

1.2. Are judged by AGS at their sole discretion, to have been installed correctly, according to

AGS instructions.

1.3. Are judged by AGS at their sole discretion, to have been maintained according to AGS

instructions.

1.4. The validity of any claim under the terms of this Warranty in respect of any defect

covered by this Warranty will be subject to inspection of the faulty parts by AGS

1.5. This Warranty does not affect your statutory rights as a Consumer.

1.6 AGS may at its sole discretion require return, examination or access to any product so as

to validate any Warranty claim and will be entitled to reject a claim where reasonable

request for return, examination or access to a product is denied.

1. Extent of the Warranty

Subject to the conditions and exclusions set out within this document and for the Term of

the Warranty:

The company warrants the product to be free from defects in materials and workmanship,

including aluminium systems and paint coating for a period of ten years.

2.2. If there is a defect with the product covered by the Warranty, AGS will, subject to its

confirmation of the said defect, repair or if repair is not possible, replace any product or

component free of charge (including delivery and installation, if these options were taken

with the original order).

2.3. AGS will meet all travel costs of its technicians relating to travel within mainland United

Kingdom only.

2.4. AGS will meet all labour costs of removing the defective part and of refitting the

replacement part.

2.5. This Warranty does not cover the cost of a AGS technician visiting your home or

location if there is no fault found with the aluminium product in such cases, this cost will be

charged at the current daily rate (details of which are available on request from AGS).

Issue 1 – June 2022

2.6. Any components removed from our aluminium systems and replaced will automatically

become the property of AGS, as will the aluminium system in the event of full replacement.

3. Exclusions

The Warranty will not cover:

3.1. Any shattering, cracking, breakage or other damage to glass, howsoever caused

including glass breakage due to nickel sulphide inclusions (NiS).

3.2. AGS shall not be liable for any consequential or subsequent loss of any nature, including

without limitation, any loss of profits, damage, illness, injury or loss of any kind whatsoever

and howsoever caused to any property, persons, animals or produce arising out of or in

connection with, whether directly or indirectly the use of our products.

3.3. Any failure or defect outside of the Term of the Warranty.

3.4. Any failure caused by an accident or any other external cause where the external cause

includes, but is not limited to fire, theft, attempted theft, or explosion.

3.5. Any failure due to loss of electrical connection to electronically operated rooflights.

Electrical power needs to be maintained to preserve the condition of batteries. Any

prolonged period where a unit is not connected to an electricity supply may result in

premature failure of batteries which may require a replacement not covered under this

Warranty.

3.6. Any failure due to connection to a power supply of incorrect voltage.

3.7. Any failure (including but not limited to, breakage or damage) arising from, or caused,

directly or indirectly by any abuse, misuse or other improper use of the aluminium systems

3.8. Any failure caused by walking on a unit that is not specified as ‘walk on glass.’

Any claim arising, directly or indirectly from:

3.9. wear and tear, gradual deterioration or corrosion.

3.10. any failure to follow installation and commissioning instructions provided or made

available to you or your installer by Avantgarde Glazing Systems.

3.11. any cleaning process or method not carried out in accordance with the operating and

maintenance instructions for our aluminium systems

3.12. use of aluminium systems for anything other than its intended use.

3.13. scratching or chipping of powder coated or painted framework caused by mis-use

3.14. maintenance, overhaul, repair or attempted repair or modification or any loss or

damage caused by them, where the work is not carried out by AGS.

Issue 1 – June 2022

3.15. atmospheric or climatic conditions, moths, insects, birds, vermin, fungus.

Any claim of whatever nature directly or indirectly caused by, or contributed to, or arising

from:

3.16. Impairment of the aluminium systems operation or performance as a result of local

obstacles causing interference with the operation.

3.17. any loss caused by acts of war, terrorism, nuclear explosion, sonic boom or

radioactivity.

3.18. any loss resulting from pressure waves caused by aircraft and other aerial devices

travelling at sonic or subsonic speed.

3.19. any loss resulting from any item or substance falling from any aircraft or other aerial

devices.

3.20. any claim where the aluminium systems, any defective or faulty component or any

other part of the aluminium systems has not been retained by the customer for inspection

by AGS.

3.21. the cost of providing access or complying with health and safety requirements for

access to the unit or any replacement parts or unit to the upstand and cost of any crane or

lifting equipment to move a replacement unit or parts from the delivery vehicle to the

upstand, or the cost of arranging for the closure of any highway or other access route (if

applicable).

3.22. travel costs of AGS technician(s) incurred outside mainland United Kingdom (including

all reasonable accommodation and sustenance expenses properly and necessarily incurred

by AGS technician).

3.23 the cost of providing crane or lifting equipment in order to gain access and/or fit the

replacement unit.

3.24 installation, sealing and waterproofing are not covered by the guarantee and are the

responsibility of the installer.

Nothing in this agreement shall limit or exclude AGS’ liability for:

3.25. death or personal injury caused by its negligence;

3.26. fraud or fraudulent misrepresentation;

3.27. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982

(title and quiet possession); or

3.28. any other liability which cannot be limited or excluded by applicable law.

Issue 1 – June 2022

4. Terms of Warranty

This Warranty is for the following periods:

4.1. 10 -year unit seal warranty on all AGS Aluminium systems for any Unit Seal failure.

4.2. Aluminium sections on all AGS aluminium systems are guaranteed against bending,

cracking and breakage under normal use and normal environments for 10 years.

4.3. Electric or electronic components, motors or moving parts and climate control units are

guaranteed for one year parts.

4.4. The term commences from the date of supply or install (if applicable) by AGS whichever

is later.

4.5. Replacement of components under the Warranty does not affect the term of the

Warranty, it does not renew the Warranty time period from the original date or supply or

install.

4.6. The Warranty will terminate if any work or replacement is requested and there is found

to have been a fraudulent representation of the facts to AGS

4.7 The final decision as to any Unit Seal failure or whether there is any bending, cracking

and breakage in relation to aluminium sections on our aluminium systems shall rest with

AGS.

5. Additional Conditions

If at the time of repair or replacement the AGS product is no longer in production or is no

longer made in the same version (form, colour, covering, finish etc.) AGS shall be entitled to

repair or replace it with a similar AGS product, to be determined at AGS’ sole discretion.

6. Guarantee of repaired or replaced AGS products Where AGS has undertaken a repair or

replacement of a AGS product, the original warranty relevant to that AGS product shall

continue to apply and shall not be extended.

7. Making a Claim

7.1. All claims must include proof of valid Warranty or proof of purchase, please quote your

original invoice number when contacting AGS Photographs and examination of a product

may be required by AGS so as to validate a claim.

7.2. The Warranty claim must be made as soon as reasonably possible after the fault

becomes apparent and, in any event, must be reported no later than 7 days from discovery

of the fault, time being of the essence.

7.3. Claims must be reported in writing by email to info@avantgardeglazing.co.uk or by

letter to Avantgarde Glazing Systems Ltd, Unit 8-10 Morris Road Leicester LE2 6BR

The above clauses 7.1-7.3 are conditions of this Warranty and if not followed AGS has the right to

reject a claim.

Issue 1 – June 2022

If you wish to contact AGS with any enquiries or to commence a claim, you may do so via the

following methods:

• Email: info@avantgardeglazing.co.uk

• Postal Address: Customer Services, Avantgarde Glazing Systems Ltd, Unit 8-10 Morris Road Leicester LE2

6BR

A person who is not a direct purchaser from AGS shall not have any rights under the Contracts

(Rights of Third Parties) Act 1999 to enforce any term of this Warranty. No assignment of any rights

conferred on a purchaser by virtue of this Warranty shall be permitted. For the avoidance of doubt

this Warranty is available only to the original purchaser of the product should the product change

hands. Any dispute or claim arising out of or in connection with this Warranty or its subject matter

or formation (including non-contractual disputes or claims) shall be governed by and construed in

accordance with the law of England and Wales.